5 Reasons Why Pricing Transparency Matters to High-Net-Worth Clients

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A common misconception about affluent people is that they don’t worry about their expenses. On the contrary, not only do they worry about the entirety of their financial picture – costs and spending included – but many of them like to be intimately involved with the management and strategy surrounding their wealth. Perhaps most importantly, these clients need to feel that they can trust the people they work with to provide not only accurate and timely information, but also the security and confidentiality they require.

Nobody likes surprises when it comes to expenses, and high-net-worth individuals are no exception. These clients want to understand the pricing of services upfront. Providers will lose a lot of trust and credibility if they hide fees or sneak in any “gotcha” charges.

When reviewing pricing – and the value of the services you provide – with high-net-worth clients, it is crucial to be straightforward and open about any costs they might incur.

Here we list the top 5 reasons why pricing transparency matters to HNWI clients – and why it should matter to you.

Reason #1: Confidence

Pricing transparency helps build trust and confidence in the client and outsourced provider relationship by demonstrating openness and honesty. When clients understand what they are paying for and why, they are more likely to have faith in their advisors. This in turn can pave the way for a long and successful working relationship.

Reason #2: Clarity

Clarity is a vital aspect of any type of communication and with any relationship – especially one in which you are trying to build trust. When well-defined and transparent pricing information is provided, your clients (or prospective clients) will have a clear understanding of your costs so that they can better evaluate your services. There should be no hidden fees or surprises. When the cost of the services you charge for is clear, you help to eliminate any misunderstandings while strengthening your relationship with your clients.

Reason #3: Comparison

Part of evaluating any new service involves speaking with different providers and gaining an understanding of who they are, what they provide, and what value they offer. Without knowing precisely the cost of these services, it is impossible to compare the different options accurately. Additionally, providing context around industry standards and benchmarks related to your costs can be tremendously helpful. (Even if your costs are higher than the industry standard – this is your opportunity to explain why you charge a premium.)

Reason #4: Conflict {Avoidance}

Transparency in pricing can help mitigate conflicts of interest in the wealth management industry. When clients know how their advisors and service providers are compensated, they can better assess whether any recommendations are driven by their best interests and not by financial incentives. When advisors and service providers are transparent in their costs it can reduce the likelihood of any recommendations that benefit them more than their clients. It also brings peace of mind to the client knowing that their best interests are the only elements factored into proposals and suggestions.

Reason #5: Loyal Clients

Proving clear, transparent, and easily understood pricing to high-net-worth clients also contributes to the stability and longevity of these relationships. When clients feel that they are treated fairly and that their advisors and service providers are upfront about costs, they are more likely to remain loyal clients and refer their peers. (And who doesn’t love a solid referral?)

At the end of the day, high-net-worth clients would like to understand exactly what services will be provided and exactly what the cost will be. Being upfront and providing clarity in costs will help to establish a strong foundation of trust for a long-term, successful relationship.

Get the Financial Clarity and High-Touch Support You Need: Contact us at sales@thinkplumb.com to explore how Plumb’s expertise can elevate your bill pay and accounting experience. Let us tailor solutions to meet your unique financial goals, providing the clarity and specialized attention your wealth deserves.

 

8 Tips for Navigating the Conversation: Outsourcing Bill Payment for HNW Parents

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Our Top 8 Tips for How to Talk to Your Parents About Outsourcing Their Bill Payment

When it comes to discussing financial matters with high-net-worth parents, the conversation can be more complex than with the average household. High-net-worth individuals often have multiple investments, assets, and financial complexities that require careful management. If you’re considering broaching the topic of outsourcing bill payment for your high-net-worth parents, it’s crucial to approach the conversation with sensitivity, respect, and a focus on their financial well-being.

  1. Understand Their Financial Landscape

Before initiating the conversation, take the time to thoroughly understand your parents’ financial situation. This includes their assets, investments, income sources, liabilities, and financial goals. High-net-worth individuals typically have diverse financial holdings, and it’s essential to grasp the big picture.

  1. Emphasize the Benefits

Highlight the advantages of outsourcing bill payment with an experienced and hands-on team like Plumb. Mention how it can optimize their financial management by ensuring that no payments are missed, preventing late fees, and streamlining record-keeping. Emphasize that not only can this free up their time for more strategic financial planning and investment decisions, but it will give them more time to enjoy their lives and do what they love – whether traveling, spending time with friends and family, or just relaxing.

  1. Address Their Concerns

Acknowledge that your parents may have concerns about relinquishing control over their financial affairs. Listen actively to their worries and address them one by one. Discuss how they can maintain oversight and retain decision-making authority while delegating routine tasks. At Plumb, we understand these concerns and hear them from prospective clients almost daily. In fact, we created our proprietary Bill Pay App specifically for our clients. Our app provides bill pay transparency and insights that we know our clients want. Read more about our app here.

  1. Present Professional Options

Research and present professional options for outsourcing bill payment, like Plumb. We have a proven outsourced bill pay solution, including a proprietary bill pay app, with high-touch customer support, and expert bill pay accountants who ensure bills are paid accurately and on time.

  1. Discuss Privacy and Security

Assure your parents that their privacy and financial security are paramount. Choose a service provider like Plumb with bank-level security and a strong track record of safeguarding sensitive financial information. Explain the robust security measures in place to protect their data – you can learn more about Plumb’s focus on confidentiality and security here.

  1. Transparency in Costs

Be transparent about the costs associated with outsourcing bill payment services or hiring financial advisors. At Plumb, we are very upfront with our fees and take the time needed to walk our clients through exactly what they can expect in return.

  1. Ensure a Comprehensive Approach

When discussing outsourcing, stress the importance of a comprehensive approach to financial management. Explain that the chosen service provider will work in tandem with your parents’ existing financial team, including accountants, attorneys, and investment advisors – just as we do here at Plumb.

  1. Offer Ongoing Support

After the decision is made, offer ongoing support to ensure a smooth transition, but work with a bill pay service provider who will make this an easy and pain-free change. You’ll also want to find a firm like Plumb who offers high-touch, full-access client support.

Broaching the subject of outsourcing bill payment for high-net-worth parents is a delicate but necessary conversation that can enhance their financial well-being and peace of mind. By approaching this topic with empathy, knowledge, and a focus on their specific needs, you can help your parents make informed decisions that optimize their financial management while respecting their autonomy and preferences. Ultimately, this can contribute to their financial security and their overall happiness.

Plumb delivers financial peace of mind by assisting high-net-worth individuals and family offices know where their money is going, so their trusted advisors can effectively manage it. We work in partnership with their team — including wealth, CPA, and other advisors — to provide the highest quality of data and financial reporting to establish a holistic view of their assets and financial holdings. We’d love to help answer any questions you may have. Feel free to schedule time to speak with Anneke Stender, our EVP, at your convenience.

Organizing Financial Records with Plumb Outsourced Accounting

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Be Year-End Ready

Here we are in the 4th quarter.  This is the time of year that Plumb works closely with their business clients and high-net-worth families, preparing and organizing financial records for year-end planning.

Effective year-end planning starts with organizing financial records to present accurate information and reliable data to our business client’s trusted advisors, such as CPAs and commercial bankers. This gives everyone a financial baseline to pave the way for the remainder of the year and kick off 2022 planning.

As part of Plumb’s 7-Step Process, the end of the year means “pulling it all together” and producing accurate accounting information with a year-end wrap up.  A tax package example from Plumb includes:

  1. Year-to-date Financials (Balance Sheet, Income Statement, General Ledger)
  2. Any significant adjustments that plan to be made before the end of the year
  3. Year-do-date fixed asset depreciation schedule, and the details of any purchases and dispositions made during the year
  4. Year-to-date Work in Progress Schedules
  5. Federal and state tax payment detail
  6. Charitable contribution detail
  7. Bank and credit card reconciliations

Get Started Now: Preparing for Year-End

When year-end and tax time rolls around, will your financial records be ready to present to a CPA or the IRS? Being prepared for year-end starts with setting up the right accounting systems and internal controls to process transactions appropriately.  Transactions must be correctly classified, current, consistent and compliant.  Organizing financial records starts with establishing accounting internal controls and procedures.  For top considerations for creating accounting internal controls, click here.

The Plumb Process:

With the start of every new engagement at Plumb an initial system map is designed, complete with tasks associated with daily, weekly, semi-monthly, monthly, quarterly, semi-annual and annual transactions. Once finalized with the client, Plumb’s proprietary system map is then uploaded into task management software with a calendar reflecting financial and administrative due dates.  These time-sensitive activities lead up to the year-end wrap up and final task of producing the annual tax package for the client’s CPA and trusted advisors.

Organizing Financial Records

The task management system at Plumb notifies accountants from their dashboard when items are due for specific clients.  With this organized and timely system, it allows for tracking income and expenses. It also keeping up-to-date with bank and credit card reconciliations and monthly journal entries.

Other notable tasks that help with creating accurate year-end financials:

  • Making sure income and expense categories are correctly classified.
  • Prepaid insurance and expenses must be amortized over the life of the term.
  • Reconciling unearned revenues.
  • Follow-up with collections.
  • Review fixed asset purchases.

“Working with Plumb gives me financial peace of mind knowing that I’m audit- and tax-ready every month of the year; my CPA has confidence in my year-end financials and takes less time processing my tax returns, which saves me money,” -Plumb Outsourced Accounting Client

Ready to organize your financial records and start your year-end planning?


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Contractors Implements a Financial Infrastructure That Lasts

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Customer Success Story: Century Mechanical Contractors Implements Sage 300 CRE to Build Efficiency & Profitability

This Texas HVAC and geothermal contractor uses Sage 300 Construction and Real Estate to build efficiency and profitability.

Century Mechanical Contractors has been building north Texas for five decades. They started as a commercial HVAC and plumbing contractor for public building clients like schools, churches, and hospitals.

As their customers grew, Century grew too. They became certified experts at piping medical gas – mastered water treatment, acid waste and high purity plumbing – and expanded into geothermal HVAC systems that can reduce energy consumption by as much as 70%.

Today, Century Mechanical has a robust mix of both public and private industrial clients. With multiple channels for expansion and a smart strategy to provide unique and comprehensive services, Century has grown from a small, 30-person company into a $50+ million powerhouse employing more than 150 people.

Key outcomes:

  • Long-term company growth topping 500%
  • Payroll completed in 25% of the time
  • Tax reporting done in 10% of the time
  • Dramatically improved information visibility and flow

Century’s building plan

Diane Mills, the Secretary/Treasurer for Century Mechanical, has steered the company’s growth financially for 3 decades. When she started, all payroll and financial data was entered by hand. Yes, people actually calculated every number manually. She remembers how big a deal it was to start using computers.

When she first evaluated the emerging construction software products available, she chose Timberline, the precursor to Sage 300 Construction and Real Estate, because, “The job cost program was superior at the time. It integrated into our payroll, directing into our GL and all the reporting.”

Ready to achieve financial peace of mind with one of the best outsourced accounting firms?

Job Costing Still Paramount

Mills credits those same capabilities for her current loyalty – and job costing is still her favorite module. She and other Century managers appreciate the detail they can access. What was bought? Which vendor supplied it? Who ordered it? Did we rent anything we already had? Is there a P.O.?

“I can break it down for every job. I know that it processes through from Payroll, General Ledger, Accounts Payable, Accounts Receivable. It’s all integrated through the job cost program and we can get every detail we need out of that.”

Integrating AR, expanding knowledge

When the industrial division took off, taxation became a major new complication. Century had always worked for nonprofits – schools and hospitals that were exempt from taxes. Suddenly Century faced a huge new challenge: How to calculate and report taxes and keep those funds separate from the job costs.

Again, Mills turned to Sage, adding the AR module to the 300 Construction and Real Estate program that had become her go-to resource. Because of its similar functionality and easy integration, there was hardly any learning curve and Century saw results right away.

“I really appreciate the reporting I can get out of Accounts Receivable – for taxation –and just for vendors.” But she also realized another benefit she didn’t anticipate. “We can now more readily get information about every customer that we have.”

Customized Reports, Personalized Insight

Mills regularly uses Report Designer and Inquiry Designer to inform her analyses. She cites the over billing and under billing capabilities of the Work in Progress report as vital to her incomplete work tracking. But that’s not her favorite option.

“Inquiry Designer is tremendous. It’s Report Designer with a kick.” Mills says the secret is two-fold: Understanding and using every field and an easy integration with Excel that lets her format data further. “You really do have to have a little more knowledge to use this program but that’s because it can do so much.”

Always learning

All new Sage 300 Construction and Real Estate users at Century complete online training. According to Mills, they pick it up right away and often come back with shortcuts and tips she didn’t know. “They’ve been teaching me, which is great to have that information flow.”

Century is also a regular and satisfied user of the Knowledge Base and the digital answers found there. But when it comes right down to it, Mills admits, “I’m still a pick-up-the-phone-and-call person.” So Sage Customer Service “always gets top stars in my book.”

Better time management, better information flow

Since Century implemented Sage 300 Construction and Real Estate, they’ve saved hundreds of hours of labor:

  • Weekly payroll has gone from 8-10 hours to 2-hours. That’s a 75% reduction in labor even as the number of employees increases.
  • Tax Reporting only takes 10% of the time it used to take, cut from two weeks to a single day, even as the number, size and complexity of jobs continues to grow.
  • Errors, which sometimes took days just to identify, are now found and corrected in minutes.

Plus, Mills adds, “The information flow is 100% more even than it was a year ago.”

About Sage 300 Construction and Real Estate

Sage Construction and Real Estate is the market leader for financial, project management, and estimating systems used by more than 50,000 construction and real estate companies in North America. With a whole spectrum of solutions from back-office accounting to cloud-based collaboration tools, Sage helps construction companies to manage more than 500,000 jobs, 7 million subcontracts, and 622,000 rental units each year. Visit SageCRE.com for more information on Sage’s industry-leading construction business management and accounting solutions.

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The Best Outsourced Accounting Blog Posts (Top Ten)

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Ranking the Best Outsourced Accounting Posts of the Year

Plumb has a reputation as one of the best outsourced accounting firms in California and across the United States.  With a team of accounting experts who provide outsourced accounting and bookkeeping services for companies in various industries, Plumb understands the importance of industry-specific reports and meeting deadlines.

Gain valuable insights about outsourced accounting services and determine if it’s right for your company.  Whether it’s a fractional Controller that you need to produce accurate financial statements, or accounting help to clean up your books, Plumb is flexible and scalable. We work with clients on a fixed-fee or hourly rate basis.

Find out how an outsourced accounting firm can help your company.  See which blog posts were the most popular this year with the best outsourced accounting content from Plumb.

#1 Top Accounting Tasks that Your Company Should Outsource

As accountants, we like lists.  In this article, learn the top ten accounting tasks that you could be outsourcing for your company. Not all accounting tasks are created equal after all.  There is general bookkeeping, or month-end and oversight that should be performed by the expertise of a controller or CFO.  You should also consider the efficiency and cost savings by hiring an outsourced accounting firm.  Read more >>

#2 Most Frequently Asked Questions About Outsourced Accounting Services

Here’s another top ten list!  In business for over 20 years, Plumb has been asked many questions about outsourced accounting and outsourced bookkeeping services.  So, we have compiled questions and answers to the most frequently asked questions.  Here are the top reasons why a company should outsource their accounting needs and how much services cost.  Read more >>

#3 Why Hire a Controller for your Business

If you have an in-house or part-time bookkeeper handling your month-end and financial reporting, it may be time to consider outsourcing to a controller. Accordingly, a fractional controller can come in on a weekly or semi-weekly basis to handle the month-end and industry-specific reports and analysis. If you’re not sure if your business is ready for a controller, take a look at how Plumb utilizes controllership services within their outsourced accounting model. Read more>>

#4 Accounting Best Practices for Month-End Close

Here is a short video regarding QuickBooks software for the manufacturing industry.  As shown in this “how to” video, you will learn how to review month-end inventory numbers; review inventory quantities and review sales orders with accounts receivable.  Get more QuickBooks tips here >>

#5 How to Reconcile a Brokerage Statement in QuickBooks

Help with QuickBooks software is a popular subject.  In this video, we show you how to reconcile a brokerage statement in QuickBooks. Consider outsourcing your QuickBooks accounting needs. Read more>>

#6 Fractional CFO vs. Fractional Controller

One thing that all businesses have in common is that they need to make informed decisions based on accurate and up-to-date financial data.  In some instances, companies cannot afford to support full-time accounting staff to provide the data and forecasting that an experienced CFO or Controller would create. In this article, learn the differences to what a fractional CFO and fractional controller can provide for your company.  Read more>>

#7 How to Handle Assemblies in NetSuite

Does your manufacturing company use NetSuite?  These NetSuite tips and tricks provide insight on achieving proper inventory control and costing even when an outside organization creates the finished good. Plumb provides outsourced accounting help for NetSuite software users.  Take a look at this step by step guide on how to handle assemblies in NetSuite.  Read more>>

#8 How to Close the Year in Sage 300 Construction and Real Estate Software

Sage 300 Construction and Real Estate, otherwise known as Sage Timberline is the top accounting software for the construction industry and real estate development.  Plumb supports Sage 300 CRE and also provides accounting help, software consulting and year-end updates.  Watch this video series on how to close the year in Sage 300 Construction and Real Estate.

#9 Learn NetSuite and Optimize the Software

NetSuite is a powerful accounting system. It can also be hard to learn NetSuite and become a ‘power user’ if you do not have help along the way.  Plumb has a team of the best outsourced accounting experts for NetSuite. They can help companies learn NetSuite and optimize the software to produce comprehensive financial reports.  Check out how Plumb can help with your outsourced accounting needs for NetSuite. Read more>>

#10 Why Double Entry Bookkeeping is so Important

The double entry accounting system is a more complete way to track your spending, cash and reconcile accounts.  The benefit of using this system of tracking is to make financial reporting easier.  This process will generate more detailed income statements, including statement of cash flow and balance sheets, so your business can have more up-to-the-date financial picture.  Get all the details of double entry bookkeeping here >>

Ready to achieve financial peace of mind with one of the best outsourced accounting firms?



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